Quick Facts
| Field | Details |
|---|---|
| State | Illinois |
| Regulatory Authority | Illinois Commerce Commission (ICC) |
| License Required? | Yes – Intrastate movers must obtain a Household Goods License from the ICC |
| Insurance Required? | Yes – Must have liability, cargo, and workers’ compensation insurance filed with ICC |
| Tariff Requirement? | Yes – Must file a tariff detailing rates and services; discounts are prohibited |
| Complaint Contact | ICC, call (217) 782‑6448 or file ICC online form |
Overview & Scope
Operating as a for-hire intrastate household goods mover in Illinois requires a valid license from the ICC. No person may move household goods within the state without this certification.
Registration & Licensing Requirements
Movers must:
- Obtain a Certificate of Public Convenience and Necessity from the ICC.
- Demonstrate fitness through financial records, background checks, safety programs, and retaining facilities and equipment.
- Provide proof of insurance:
- $750,000 liability,
- $10,000 cargo insurance,
- Workers’ compensation as required
- Maintain and publish a tariff with all services and rates; no unauthorized services or discounts allowed
- Keep books, records, and documentation for all moves for a minimum of three years
Consumer Protections & Standards
- Movers must provide a written estimate using the ICC-approved form, along with a copy of the Consumer Guide prior to moving.
- The Bill of Lading must reference tariff terms and include shipment details imawa.com.
- Weight-based billing requires certified scales; if unavailable, constructive weight may be used (7 lb/cu ft).
- Storage services are regulated: requires written inventory, warehouse receipt, and contracts; “storage in transit” defined for moves under 180 days.
- ICC actively enforces compliance and advises consumers to verify licensing via their website or phone.
- Written estimates cannot be exceeded by more than 10% on moving day; payment of estimate + 10% protects against goods being withheld.
Compliance Checklist
| Requirement | Status |
|---|---|
| ICC Household Goods License | Required |
| Insurance (Liability, Cargo, Workers’ Comp) | Required |
| Filed Tariff & Prohibition on Discounts | Required |
| Written Estimate & Delivery of Consumer Guide | Required |
| Bill of Lading with Tariff Reference | Required |
| Scale-based Weighing / Constructive Weight | Required |
| Storage Documentation & Inventory Requirements | Required |
| Records Retained for 3 Years | Required |
| Consumer Verification Tools (ICC lookup/contact) | Provided |
Disclaimer:
This page provides a general summary of the intrastate household goods mover requirements. Regulations may change—please confirm licensing, insurance, and compliance obligations before proceeding.
Last updated: August 8, 2025