Quick Facts
| Field | Details |
|---|---|
| State | North Carolina |
| Regulatory Authority | North Carolina Utilities Commission (NCUC) |
| License Required? | Yes — Intrastate household goods movers must obtain a Certificate (“C” number) from NCUC |
| Insurance Required? | Yes — Minimum of $50,000 liability and $50,000 cargo insurance required |
| Tariff Required? | Yes — Must comply with the Maximum Rate Tariff (MRT) issued by NCUC |
| Valuation Options | Required — Movers must offer at least Basic and Full Value protection per MRT |
| USDOT/UCR Required? | USDOT number required for interstate or large vehicles; UCR if operating interstate |
| Consumer Complaints | Handled by NCUC or Public Staff commission staff |
Overview & Scope
In North Carolina, household goods moving within city or state boundaries is regulated by the NCUC. Movers must hold a valid Certificate (“C” number) and adhere to the Maximum Rate Tariff (MRT), which governs pricing, forms, and consumer disclosures for regulated moves.
Registration & Compliance Essentials
Movers must:
- Secure a Certificate (“C” number) from the NCUC before operating.
- Maintain Insurance — at least $50,000 each for liability and cargo.
- Follow the MRT — abide by maximum rates while offering competitive (lower) pricing options.
- Offer Valuation Options:
- Basic Value Protection: $0.60 per pound per article, included at no extra cost.
- Full Value Protection: Covers replacement or repair per specified rates and valuation.
- Use Approved Forms — including bill of lading and informational brochures as required by the MRT.
- Display Certificate on documentation and make it verifiable to consumers.
- Maintain Listing Status — NCUC publishes and updates a directory of certificated movers monthly.
Consumer Protections
Consumers benefit from the following protections:
- Regulated Rates — moves are billed hourly under 35 miles or by weight/distance over 35 miles, with publicly accessible tariffs.
- Liability Clarity — valuation options must be explained and documented.
- Transparent Paperwork — movers must provide approved documentation like the bill of lading and consumer guide.
- Complaint Process — Consumers can verify mover credentials and file complaints through NCUC or the Public Staff.
Compliance Checklist
| Requirement | Required |
|---|---|
| NCUC Certificate (“C” number) | Yes |
| $50K Liability & Cargo Insurance | Yes |
| Compliance with Maximum Rate Tariff (MRT) | Yes |
| Delivery of Valuation Options (Basic, Full) | Yes |
| Appropriate Bill of Lading & Consumer Guide | Required |
| Listing as Certificated Mover | Required |
Disclaimer:
This information is intended as a general summary of household goods mover regulations in North Carolina. Regulations are subject to change. Please verify licensing, insurance, and compliance requirements with the North Carolina Utilities Commission prior to making decisions.
Last updated: August 8, 2025