Independent Dispute Resolution System (IDRS)

Resolve Issues Quickly & Fairly

Our Independent Dispute Resolution System (IDRS) protects consumers and ensures accountability for every TrustedMovePro.

How IDRS Works (at a glance)

  • 1) File – Submit a dispute online (takes ~5 minutes).
  • 2) Acknowledge – The mover must acknowledge within 10 days.
  • 3) Resolve – You and the mover have 30 days to resolve directly.
  • 4) Escalate – If unresolved, you may elect independent arbitration.
  • 5) Enforce – Failure to comply with IDRS timelines or arbitration decisions results in removal from the directory.

Who Can File

  • Consumers who hired a TrustedMovePro for services within the last 180 days.
  • Issues eligible for IDRS include:
    • Loss/damage claims
    • Detainment or delayed release of goods
    • Overcharges/undisclosed fees
    • Missed delivery commitments
    • Unprofessional conduct or service failure

Note: If your mover is not a TrustedMovePro, you can find guidance on filing with the appropriate state or federal authority under the Resource Menu Option.

What You’ll Need

  • Your full name and contact email
  • Move details (service date, origin/destination)
  • Your TrustedMovePro (select from directory)
  • Contract/estimate number (if available)
  • Description of the issue + desired outcome
  • Supporting files (photos, BOL, inventory, receipts)

Start a Dispute

Timeline & Responsibilities

For Consumers

  • Submit complete information and respond promptly to mover requests.
  • Keep communications inside the IDRS portal for tracking.

For TrustedMovePros

  • Acknowledge the dispute within 10 days.
  • Provide a written plan or response and work in good faith to resolve the matter within 30 days.

After 30 Days

  • If unresolved, the consumer may request independent arbitration.
  • Arbitration fees are paid per FMCSA-aligned rules and/or the program’s published fee schedule.
  • The arbitrator’s decision is binding within the program; non-compliance results in immediate removal from TrustedMovePro.

Disclaimer: This page provides a summary of the IDRS program. Process details, fees, and timelines are governed by the published IDRS Rules.
Last updated: August 18, 2025