Quick Facts
| Field | Details |
|---|---|
| State | Oregon |
| Regulatory Authority | Oregon Department of Transportation (ODOT), Commerce & Compliance Division |
| License Required? | Yes — Intrastate movers must hold an Intrastate Certificate of Authority issued by ODOT |
| Insurance Required? | Yes — Cargo insurance required; additional bodily injury/property damage coverage required for larger vehicles |
| Tariff Required? | Yes — Must file and operate using ODOT-approved rates in a tariff |
| USDOT Required? | USDOT number required for interstate or heavy commercial vehicles |
| Annual Fee | Annual compliance fee paid to ODOT—either $100 or 0.1% of intrastate HHG gross revenue, whichever is greater |
| Background Checks | Required for employees who interact with customers — repeat every 3 years |
| Consumer Complaints | Managed by ODOT Commerce & Compliance Division – Form |
Overview & Scope
Oregon regulates intrastate household goods movers through ODOT’s Commerce & Compliance Division. Moved services between locations within Oregon must be carried out by a certified carrier holding valid ODOT operating authority, meeting insurance, tariff, and background check requirements to protect consumers.
Registration & Compliance Essentials
Movers must:
- Obtain a Certificate of Authority by submitting a completed application package to ODOT.
- Submit Insurance Documentation:
- Cargo insurance for all intrastate operations.
- For vehicles over 26,000 lbs, also required bodily injury and property damage insurance.
- Maintain a Filed Tariff outlining rates, accessorial charges, and valuation options, and operate strictly according to that tariff.
- Pay Annual Compliance Fee—$100 or 0.1% of intrastate HHG gross revenue.
- Conduct Criminal Background Checks for employees interacting with customers, initially and every three years.
- Provide Written Estimates after in-person or virtual inspections; binding estimates are prohibited.
- Issue Mandatory Consumer Information:
- Distribute ODOT’s general information bulletin.
- Have customers sign a mandatory receipt acknowledging receipt of the bulletin and tariff-based delivery terms.
- Handle Claims Per Rules:
- Process written loss/damage claims in writing within 30 days.
- Resolve claims within 120 days or notify the shipper and ODOT if unresolved.
- Keep claim records for three years.
- Allow Payment Deferral when final charges exceed estimates by over 10%—shippers can defer that excess for 15 days, but must pay the estimate plus 10% to receive goods.
Compliance Checklist
| Requirement | Required |
|---|---|
| ODOT Intrastate Certificate of Authority | Yes |
| Cargo (and if applicable, liability) Insurance | Yes |
| Approved Tariff Filed & Followed | Required |
| Annual Compliance Fee Paid | Required |
| Employee Background Checks | Required |
| Written Estimates (post-inspection) | Required |
| Mandatory Info Bulletin + Signed Receipt | Required |
| Claims Acknowledged within 30 Days | Required |
| Claims Resolved or Logged within 120 Days | Required |
| Billing & Exception Procedures Compliant | Required |
Disclaimer:
The information on this page is a general summary of Oregon’s rules for intrastate household goods movers. Regulations may change. Please verify licensing, insurance, and compliance requirements with ODOT’s Commerce & Compliance Division before proceeding.
Last updated: August 8, 2025